Privacy Policy
Your privacy is important to us, and this policy will inform you of the information that Raleigh Heating & Air may collect from you, how it is used, and/or disclosed. By using our Website, raleighheatingandair.com, you are acknowledging and accepting the practices and information described in this policy and on our Website.
This Privacy Policy is provided by Raleigh Heating and Air, located at 2730 Rowland Rd, Raleigh, NC 27615.
Collecting Personal Information
When you visit our Website, we may collect personal and non-personal information such as: domain name, IP Address, type of Internet browser used, operating system, what brought you to our Website, which pages you visited, and the length of time you were on each page. We work with third parties, using cookies and other similar identifiers, to collect user data on our Website and elsewhere on the Internet for the purposes of tracking and advertising. Additionally, any information you willingly submit to us via our Website or otherwise will be collected. We may use this information to contact you in the future regarding specials, new products, services, or changes to this privacy policy.
Using Information
We may use the information we have collected primarily for our own internal purposes, including improving our products, services, Website, advertising, remarketing efforts, etc. However, we may also use your collected information to contact you to respond to inquiries or provide information about our services. All calls and in-person meetings will be recorded for quality and training purposes. Your information will only be used by Raleigh Heating & Air.
Protecting Information
Raleigh Heating & Air takes the security of your personal information seriously. We protect your data using industry-standard measures including SSL/TLS encryption for data in transit, access controls that limit data access to authorized personnel only, and regular security reviews of our systems and third-party vendors. These practices are designed to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.
Web Browser Cookies
We may use “cookies” to enhance your experience on our Website. A cookie is a piece of data placed on your hard drive for record-keeping purposes by your web browser that may sometimes track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Sharing Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers. We may also disclose your customer information with third parties in order to perform services on our behalf, and we will obtain consent for such sharing where it is legally required. Texting opt-in information and phone numbers are not shared with any third parties for marketing purposes.
Third-party service providers who may receive your data in order to perform services on our behalf include, but are not limited to: website analytics providers (e.g., Google Analytics), online advertising platforms (e.g., Google Ads, Microsoft Advertising), call tracking services, and customer relationship management (CRM) software providers. These vendors are bound by their own data processing agreements and privacy policies and are not permitted to use your information for purposes beyond the services they provide to us.
We will disclose personal information and/or an IP Address when required by law or in good-faith belief that such an action is necessary to: cooperate with an investigation of purported unlawful activity, protect the rights or property of our Website and related properties, or identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties.
Please keep in mind that if you voluntarily submit your information in a public forum related to our Website—such as a comment section, discussion board, etc.—it may be collected and used by others, and we have no control of how third parties may use your publicly accessible information.
Third-Party Websites
Raleigh Heating & Air Website may contain links to third-party websites, including links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
SMS Messaging Terms & Conditions
You may opt in to receive text messages from Raleigh Heating & Air by providing your phone number through our website, service agreements, or other consent methods. By providing your phone number, you expressly consent to receive recurring automated text messages (including SMS and MMS) from Raleigh Heating & Air, which may include appointment reminders, service notifications, alerts, and marketing messages such as promotions and special offers. Message frequency may vary but is typically weekly.
Consent to receive text messages is not a condition of purchasing any goods or services. Message and data rates may apply depending on your mobile carrier.
Opt-In Confirmation: In some cases, you may be required to confirm your consent, for example by replying “Y” to an initial message.
Data Collection & Use: We collect your phone number and related information through web forms, verbal consent, or other opt-in methods. This information is used to communicate with you regarding your service relationship, including scheduling, updates, and marketing communications where permitted by law.
Data Sharing: We do not sell or rent your personal information. We may share your information with trusted service providers (such as messaging platforms) solely for the purpose of delivering communications on our behalf, subject to confidentiality obligations.
Data Storage & Security: We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or misuse. Your information is retained only as long as necessary to fulfill the purposes described in this policy or as required by law.
Your Rights: Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us at clientservices@yourairexperts.com or call us at (919) 230-4068.
Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive. After opting out, you will receive one final confirmation message and no further messages will be sent. For assistance, reply HELP or contact us at clientservices@yourairexperts.com or (919) 230-4068.
Your Data Rights
Depending on applicable law, you may have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we have collected about you.
- Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Deletion: You may request that we delete your personal information from our records, subject to any legal obligations we may have to retain certain data.
- Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in those messages or contacting us directly.
To exercise any of these rights, please contact us at (919) 230-4068 or clientservices@yourairexperts.com. We will respond to your request within 30 days.
Privacy Policy Changes
Raleigh Heating & Air may make changes to this privacy policy at our discretion. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. By using our Website, you acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Opt-Out
You may stop receiving text messages from us at any time by replying STOP. This will result in one final text message confirming that you have opted out. For additional help, email clientservices@yourairexperts.com, text HELP or call. No further messages will be sent after you reply “STOP.”
Your Consent
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
If you would like to opt out of our tracking, you may do so here:
Contact Us
If you have questions about our privacy policy, please contact us at (919) 230-4068 or clientservices@yourairexperts.com.
Raleigh Heating and Air | 2730 Rowland Rd, Raleigh, NC 27615
Last updated: 03/17/2026
